Catégorie : News EN

Dear Customers and Partners,

In this period of pandemic and following government announcements, TETRA organised itself immediately after the government announcements to ensure that the business does come to a standstill. Our teams are mobilised to fulfil your orders and do their utmost to honour your deliveries.

Our production and administrative teams remain reachable and available in order to fulfil your orders with the professionalism that has always characterised TETRA.
Our supplier, logistics, and transport partners are working with us and also put all their resources at our disposal to help us best serve you.

Different means are at our disposal to ensure the continuity of our exchanges such as emails, telephone, videoconferencing, etc. Teleworking has been implemented where possible, work on site has been maintained in accordance with team safety and protection rules that comply with the health instructions given by the authorities.

Are you a pharmacist and have a question about your order, an invoice, or a credit memo?

You can contact:

Your sector representative

Pharmacy customer service: by phone: 04 75 33 89 68 – email: service.client@tetra-medical.fr

Are you a healthcare professional working in a hospital and have a question about your order, an invoice, or a credit memo? You can contact:

Your sector representative

Hospital customer service: by phone: 04 75 33 29 34

For any other questions, please call Tetra Médical’s receptionist on 04 75 33 29 34.

We remain very attentive to all new directives from the authorities. Together, we will be stronger to get through these testing times. We are aware that your teams must have a heavy workload during this period and we thank you for your continuing business.

Rest assured that we are more united than ever in this exceptional situation.

TETRA MEDICAL teams